Our preferred way of communication is by e-mail at firstname.lastname@example.org. We strive to reply to all e-mails within 24 working hours.
You may also use our Live Support Chatroom on weekdays from 09:00 to 17:00 Easter European Time (GMT + 2). One of our agents will gladly answer and assist you, however we would appreciate it if you reserved this option for urgent matters only.
In any case, kindly make sure that you mention your paper ID if you have already submitted one in order to speed up the process.