WSEAS Transactions on Computer Research


Print ISSN: 1991-8755
E-ISSN: 2415-1521

Volume 5, 2017

Notice: As of 2014 and for the forthcoming years, the publication frequency/periodicity of WSEAS Journals is adapted to the 'continuously updated' model. What this means is that instead of being separated into issues, new papers will be added on a continuous basis, allowing a more regular flow and shorter publication times. The papers will appear in reverse order, therefore the most recent one will be on top.


Evaluation of the Administrative Services on Issuing of Bulgarian Identity Documents

AUTHORS: Dimitar Georgiev, Tasho Tashev, Ivo Draganov

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ABSTRACT: In this paper is presented a detailed evaluation of the administrative services related to the process of issuing of Bulgarian identity documents. It includes complete classification of all types of personal documents currently in use with a description of their appearance and structure. Analysis has been made on the issuing process concerning the citizens’ involvement from technical point of view. Special attention is posed on the administrative services provided by the issuing authority including the fundamental principles set in the Ordinance on Administrative Service, the level of material sufficiency, and the quality of information sharing. Based on the results from users' treatment and organizational issues examination the quality of service standards has been reconsidered. Ways of establishing of effective feedback from citizens are discussed as well. The wide spread of electronic processing of personal data including biometrics is another part of this study in the context of various security challenges.

KEYWORDS: ID card, Passport, Administrative service, Biometrics, Digital Certificate, Digital Signature, ICAO

REFERENCES:

[1] ICAO DOC 9303, Machine Readable Travel Documents, Part 1 Vol 1, http://www.icao.int/Security/mrtd/Downloads/ Doc%209303/Doc%209303%20English/Doc% 209303%20Part%201%20Vol%201.pdf

[2] Council Regulation (EC) No 2252/2004, http://eur-lex.europa.eu/legalcontent/EN/TXT/PDF/?uri=CELEX:32004R22 52&from=EN

[3] Council Regulation (EC) No 444/2009, http://eur-lex.europa.eu/legalcontent/EN/TXT/PDF/?uri=CELEX:32009R04 44&from=EN

[4] European Commission Decision of 28/6/2006, http://ec.europa.eu/transparency/regdoc/rep/3/2 006/FR/3-2006-2909-FR-F-0.Pdf

[5] Council Regulation (EC) No 1030/2004, http://eur-lex.europa.eu/legalcontent/EN/TXT/PDF/?uri=CELEX:32002R10 30&from=EN

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[8] Refugee Convention of 28 July 1951, http://www.unhcr.org/3b66c2aa10

[9] Seafarer’s identity documents Convention (108/1958), http://www.ilo.org/dyn/normlex/en/f?p=NORM LEXPUB:12100:0::NO::P12100_ILO_CODE: C108

[10] Council Directive 2006/126/EC, http://eurlex.europa.eu/LexUriServ/LexUriServ.do?uri= OJ:L:2006:403:0018:0060:EN:PDF

[11] Council of Ministers of The Republic of Bulgaira, Ordinance on Administrative Service, http://www.crc.bg/files/_bg/NAREDBA_za_ad ministrativnoto_obslujvane_052015.pdf (in Bulgarian)

[12] The European Ombudsman, The European code of good administrative behavior, Luxembourg: Office for Official Publications of the European Communities, 2005, https://bookshop.europa.eu/en/the-europeancode-of-good-administrative-behaviourpbQK6204745/?CatalogCategoryID=ffIKABst vy4AAAEj0JEY4e5L

[13] V. Genova, Administrative services and identity documents, Sofia, 2011 (in Bulgarian)

[14] V. Gyurova, V. Genova, K. Kolev, Methodical instructions for establishing Customer Charter for administrative services provided by police, Sofia, 2009 (in Bulgarian)

[15] Satisfaction of the citizens of the state administration. National representative study, http://www.mdaar.government.bg/docs/TI_ 08.12.06.ppt#267,1, 1.03.2009 (in Bulgarian)

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[17] E. Kandeva, Public Administration, Sofia, 2000 (in Bulgarian)

[18] Project “Secret agent”, 2007, http://www.mdaar.government.bg/docs/taen_kli ent.pdf 1.03.2009 (in Bulgarian)

[19] Law for the Bulgarian personal documents, State Gazette, No. 82, 2009, http://www.lex.bg/laws/ldoc/2134424576

[20] Fees for issuing Bulgarian personal documents, Bulgarian Identity Documents Directorate, http://dbds.mvr.bg/Taksi_smetki/lichna_karta_ pasport.htm

[21] Interpol Expertise, Databases, 2017, https://www.interpol.int/INTERPOLexpertise/Databases

[22] Schengen Information System, Migration and Home Affairs, EU, 2017, http://ec.europa.eu/home-affairs/what-wedo/policies/borders-and-visas/schengeninformation-system_en

[23] National Schengen Information System (N.SIS II), Comission for personal data protection, 2017, https://www.cpdp.bg/en/?p=element&aid=979

[24] Instruction No. ІЗ-417 / 10.3.2010, Ministry of Interior, Bulgaria, https://www.mvr.bg/NR/rdonlyres/A656386E- 492F-4EA9-BAE3- A6BA1577959A/0/Iinstrukcia_417_BLD.pdf& usg=AFQjCNFQriREWW8JvXTfvcjlXo5_rofQA

[25] The ICAO Public Key Directory (PKD), 2017, http://www.icao.int/Security/FAL/PKD/Pages/ default.aspx

[26] C. Müller, Supplemental Acces Control (SAC) – the next generation of ePassports, ICAO, June 2014, http://www.icao.int/Meetings/mrtdmadrid- 2014/Documents/4_GieseckeDevrient.pdf

[27] G. Schurer, Machine Readable Travel Document with ”ICAO Application“, Extended Access Control with PACE MTCOS Pro 2.2 EAC with PACE / (SLE78CLX) M7820, 2013

WSEAS Transactions on Computer Research, ISSN / E-ISSN: 1991-8755 / 2415-1521, Volume 5, 2017, Art. #9, pp. 71-84


Copyright © 2017 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution License 4.0

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