AUTHORS: Vasileios Yfantis, Klimis Ntalianis
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ABSTRACT: Crowdsourcing has been extensively used in the private sector and recently adopted by the public sector. The current paper discusses the use of the mobile crowdsourcing in the public administration from both managerial and technological perspectives by exploring its current use and research challenges. The authors classify the mobile crowdsourcing in four categories, based on the application areas: Infrastructure maintenance, environmental reporting, critical situation reporting, and crime watch reporting. Each application area is examined for its research challenges and contribution in the crowdsourcing research area.
KEYWORDS: Crowdsourcing, mobile devices, public administration, infrastructure, usability, trust
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